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A website belonging to a client of mine suddenly stopped working. She assures me no changes have been made. It's been 5 days since her last successful online order, and she usually gets several per week. Someone trying to order alerted her to the problem. We have both tried buying something through the site, and neither of us can get past Checkout step 3, where you click place order and go to Paypal. I checked the Paypal API credentials (we're using Paypal express as the gateway), and they are correct. I removed the inline errors and it's still spinning and spinning until it times out, without giving any clue as to what's wrong. The page finally shows a Gateway Time-Out. The website has been working successfully for a couple of years. We are running Store 1.6.3 and EE v2.5.5.

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  • Are there any new errors in the developer console when you view your page? I have seen similar issues before when the host has migrated servers and not alerted the client.
    – Justin Long
    Commented Aug 19, 2013 at 14:36
  • Not really sure what I should be looking for, Justin. Nothing seems to jump out at me on that page. If the host has migrated the server, what's the solution to getting it to work again?
    – Alissa J. Robinson
    Commented Aug 19, 2013 at 17:56
  • You would need to look in the console for items serving up with 404 or similar errors such as your themes folder which might cause Store not to function properly. If the host did move servers you would need to adjust your paths/urls accordingly. You can use something like FocusLab's MasterConfig or you can use a tool like DeployEE Helper to search the DB and adjust the paths accordingly
    – Justin Long
    Commented Aug 19, 2013 at 22:57
  • I'm not detecting any errors. I checked the paths are all okay. It's just not getting to PayPal. Any other ideas?
    – Alissa J. Robinson
    Commented Aug 20, 2013 at 6:34
  • If you have inline error handling turned on in your last checkout template remove that from the opening checkout tag, save the template, clear cache and empty your cart. Then try again. Usually if you are not getting any errors and the page just refreshes it is a result of a field error in your template
    – Justin Long
    Commented Aug 20, 2013 at 11:04

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Turns out the problem was with the web host, 1&1. They didn't want to disclose what they did to cause or fix the problem, but it is now sorted.

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