EE v2.5.5 - Build Date: 20121220 Assets 2.0.5 Matrix 2.5.3 Safecracker 2.1 (not sure if relevant)

I am using (but was not the original developer for) a multisite EE installation. In each installation I have the same channel, field group (Matrix) and identically named image upload path. However, on one of the sites I cannot get images to actually upload to the image upload directory or appear in the file upload dialog, pictured below.

file upload not indicating directory. After the file upload progress bar disappears, the form still looks like this

  • Hi, Michael, are you sure you have a file upload preference set up on that site? Also, I'd recommend upgrading to Assets 2.1.3 before much more troubleshooting.
    – Lisa
    Commented May 17, 2013 at 17:28
  • Thanks. The original dev figured it out -- I hadn't run update index to finish setting up the upload destination. Just a newbie error. :)
    – Michael
    Commented May 17, 2013 at 19:30
  • 1
    Thanks for sharing the answer! I'd recommend posting this as a full answer and accepting it - and thank you for the update!
    – Lisa
    Commented May 17, 2013 at 19:42

1 Answer 1


The problem turned out to be that I hadn't run Update Index to finish setting up the upload destination. I had only created the upload destination and created the matrix field in channel field groups. Hope this helps someone else.

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