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I have three sites that I'm adding CAPTCHAs to (www.hoekstratruck.com/index.php/contact, www.hoekstratransportation.com/index.php/contact, and www.hoekstraspecialty.com/index.php/contact/ctest). On the first two, the captcha works fine. It shows up and says that it is required to submit the form. On the third site, however, when I include the {if captcha} tag, nothing shows up. If I leave that tag out, just having

<p>Please enter the word you see in the image below:<br/> {captcha}<br /> <input type="text" name="captcha" value="" size="20" maxlength="20" style="width:140px;" /></p>

it displays the prompt and the text box, but not the image (and it doesn't print "{captcha}" either). I have double checked that the server path and image html path are both correct.

All three sites are running off EE v1.7.1 and I don't see any difference in how the first two sites are set up compared to the third site.

Please help!

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1 Answer 1

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This has bitten me a few times and it has always been a path issue. Double check your captcha preferences.

Also, make sure the captcha directory/folder is writable by your webserver

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  • I have double (and triple) checked the paths, and they seem to be correct. When I enter the full URL to the CAPTCHA folder and add the name of one of the images, for example hoekstraspecialty.com/images/captchas/1371664869.85.jpg, I can see it in the browser. The folder itself has file permission 777, while the images are set to 644. This is the same as on the other two sites I listed in my initial post.
    – lucky.hooligan
    Commented Jun 20, 2013 at 18:11
  • I now have the captcha on one form working while the other doesn't work. The only difference is that the second one is in a table while the first isn't. Any ideas?
    – lucky.hooligan
    Commented Jun 20, 2013 at 19:40
  • Both captchas are now working, though one of them is not in the '{if captcha} {/if}' tags. No idea what made them suddenly appear.
    – lucky.hooligan
    Commented Jun 20, 2013 at 20:12
  • I wish I could help more but I am trying to remember what else would cause them to not show up... especially if you are using the same code with correct settings across all the site.
    – Paulo Elias
    Commented Jun 20, 2013 at 22:40

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