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I have been experiencing an issue in our UAT environment in regards to new entries. When I publish a new entry, the entry id and the title get written to the database, but the text in the Wygwam field does not. I have to go back into the entry again and paste the content into the Wygwam field and then it will write to the database. Has anyone ever experienced this before? Does anyone have any idea what the culprit could be?

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  • My first guess would be character encoding issues. Have you got all of your encoding prefs set to UTF8?
    – Dom Stubbs
    Nov 20 '12 at 16:24
  • Does this only occur with Wygwam fields? What about EE textarea fields? Only in this channel, or in all channels? These would be good first steps in debugging.
    – Derek Hogue
    Nov 20 '12 at 20:01
  • Yes, Character encoding set to utf-8 and this occurs in all fields, not just Wygwam.
    – Kelly Cook
    Nov 20 '12 at 21:27
  • What about disabling extensions? Perhaps an extension is inadvertently blanking out the data destined for exp_channel_data when publishing a new entry.
    – Derek Hogue
    Nov 21 '12 at 13:55
  • The strange thing is that this is only happening in a UAT environment. The exact same installation is running perfectly in 4 other environments. I am thinking it must have something to do with the way the database or server is set up in this UAT environment.
    – Kelly Cook
    Nov 22 '12 at 15:23
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Generally the first thing I do when running into an issue with something I have used for a long time which has worked well is to simplify the environment. In this case I would create a test channel with only a Wygwam field (use a preset config rather than a custom config.) If this works then perhaps Wygwam (or more specifically, the JS) is conflicting with another field.

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