2

Store 1.6.1 and Latest EE

Using PayPal Express. When a customer is transfered to PayPal but then decides to back out of the purchase, either by clicking the return to vendors website link or simply going else where - the failed order details are not recorded in Store (or am I wrong?). Be nice if they were, as the store owner could then follow up and perhaps make a sale.

Thanks Lee

5

You should be able to see any failed orders by going to Orders under the Store dropdown menu and then clicking the Filter By Order Status dropdown and selecting Incomplete.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.