I'm trying to upload a 43MB .mp4 video file to S3 using Assets. The progress bar will run all the way to the end (it takes about a minute), then I'll get an alert that says "Undefined", and the console will show an error:

Failed to load resource: the server responded with a status of 500
(Internal Server Error) - https://mydomain.com/?folder=478&ACT=161&qqfile=my-video-file.mp4
  • My php post_max_size and upload_max_filesize are both set to 256M
  • My system/expressionengine/cache directory and all sub-directories have 777 permissions

  • EE 2.6.1

  • Assets 2.1.4

  • Kristen, care to email us at the usual address with CP access, so we can get to the bottom of this? Sep 9, 2013 at 6:29

1 Answer 1


There are a couple other PHP settings you might need to adjust to allow for large files to be uploaded. Try also increasing these two:

max_input_time 300  
max_execution_time 300

You may also peek at your php error log file to see if anything more specific is getting logged there.

  • 1
    I always forget to check the error logs! Looks like it's a FastCGI error, even though I thought I turned it off. sigh.
    – kmgdev
    Sep 10, 2013 at 16:30
  • I'm happy to remind you:)
    – Anna_MediaGirl
    Sep 10, 2013 at 16:35

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