I'm getitng a 403 Forbidden error when trying to create custom fields. I can create/edit templates, create/edit channels, administer members and I'm a member of the Super Admins group.

The error occurs regardless of the field type and I'm not putting any special characters in there.

Example: Type: Text field Name: Strapline Shortname: cf_productinfo_strapline

The rest of the fields are set as their defaults.

The exact error is

You don't have permission to access /promin/index.php on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Could it be hosting related?

Thanks in advance

  • I have a similar problem. Could you specify: - ee version / build - installed mod, ext listing - php version
    – Ldes
    Oct 17, 2013 at 18:41
  • I have the same problem but I just get redirected back to the default homepage which is the holding page template. Oct 19, 2013 at 13:47
  • 1
    Please post the contents of your .htaccess file. Are you using NSM htaccess generator by any chance? Oct 19, 2013 at 15:42
  • Brett, can you detail what the exact issue/fix was so that those of us who are experiencing the same problem know what to tell our host? Thanks!
    – user2944
    Apr 7, 2014 at 17:25

2 Answers 2


Usually this is an issue with mod_security, your host would usually need to whitelist the content or similar.


Thanks for the responses. It turns out that it was a hosting issue!

Thanks again.

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