Since upgrading to Store v2 we have started to notice 'empty' order confirmation emails coming through. There are no products listed and the value of the order is £0.

Checking the admin these orders are being marked as paid, but the customer and order details are blank. I'm not sure if this is a result of the upgrade, or if some naughty external script has just found the site and knows what php scripts to call to trigger the emails.

Grabs of the empty orders in the admin follow:

Order list - notice the green 'yes' paid marker. enter image description here

Order detail page enter image description here

  • 1
    Interesting. Have you had a look through your server logs at when these orders are being submitted and on what url? Oct 28, 2013 at 20:04
  • Hi Adrian, There is nothing in the logs that jumps out at me, though you might know better what to look for. I can send you the access logs privately if you'd like to have a look?
    – Tomtids
    Oct 29, 2013 at 11:34
  • Tomtids, did you find the answer to this? We are experiencing the same problem so any insight would be greatly appreciated.
    – user6236
    Apr 17, 2015 at 11:27
  • Hi Dan. I'm afraid we found no cause for this. But it seems to have stopped happening!
    – Tomtids
    Aug 18, 2015 at 15:35


Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.