I set "Force HTTPS connection for checkout and order tags" to "yes" in the Exp:resso Store settings and was met with this error when viewing my store pages using https:

Unable to Load Site Preferences; No Preferences Found

All http page loads are fine when I see this error with https page loads.

1 Answer 1


It turns out this error was caused by a misconfiguration of the SSL certificate at the web host's end.

After getting the error on Exp:resso Store pages using https, I tested a page load of the home page (a non Store page) and got the same error. I concluded it wasn't an Exp:resso Store specific issue.

I eliminated htaccess as the source of the error by loading the page with an empty .htaccess file.

I then uploaded a test html file and tested page loads with http and https. https still failed and showed the EE error. This page load of a non-EE page shouldn't show an EE error ever... What the heck? So this wasn't an EE error.

I concluded this was a server issue and emailed the host. They fixed the misconfiguration promptly.

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