We've just pushed a website on to a clients server... Sadly, he's chosen his own hosting and gone with Fasthosts, and Windows!?

After activating PHP and MySQL on the server, we've hit two problems:

  • When it's in the root folder, it gives us a "500 - Internal server error. There is a problem with the resource you are looking for, and it cannot be displayed." error. No matter if we go to the front end or ExpressionEngine admin itself
  • When it's in a sub-folder, we get a different error - "The service is unavailable."

Would you say this is a hosting issue, or some settings we need to tweak?

We've ran the Server Wizard and everything is marked as yes.

Is there anything we coudl check to see whats going on? It's a shared host, so there is no logs on the server, or CP that I can see of!

  • did you try just create some test php file? like <?php php_info();?> ? What php version you have?
    – Max Lazar
    Commented Jan 29, 2014 at 10:48

2 Answers 2


That sounds like it could be something to do with your htaccess file. Try removing bits from it and see if the site begins to (sort of) work. At least that will tell you where to look.

  • 1
    I've tried this, I also tried deleting it but nothing changed. I might contact Fasthosts to see if there is already a hidden htaccess on the server overwriting my settings.
    – Jason Mayo
    Commented Jan 24, 2014 at 10:52

First of all try to create test file, like test_info_.php


if you will get info, try to upload and run some EE compatibility tests. Possible some libraries is not available on this hosting.

  • 1
    I did also try this. I ran the EE Wizard and everything was available on the server. Really bizarre.
    – Jason Mayo
    Commented Jan 30, 2014 at 15:45

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