I am using Expresso Store in my sitewhich is built using ExpressionEngine. I am also using Fedex Shipping and UPS Shipping extensions.
We have noticed an issue in our Fedex Shipping Extension. When some of our customers order products, then the Fedex Shipping cost is calculated and displayed wrongly.
This is a very severe issue and we are receiving a lot of customer complaints due to this.
Our From Address:
Place - select 'Massachusetts' (US) Zipcode - 02339
Place -'nevada' Zip-code - 89423
Following shipping methods are displayed in our site during order process:
Local Pickup - $0.00 Use Your Own Shipping Account - $0.00 Contact Me to Discuss Shipping Options/Cost - $0.00 Fedex Priority Overnight - $81.68 Fedex Standard Overnight - $207.30 FedEx 2 Day - $146.91 FedEx Express Saver - $109.01 FedEx Ground - $34.91 UPS Domestic Ground - $35.08 UPS Domestic 3 Day Select - $98.73 UPS Domestic Second Day Air AM - $168.78 UPS Domestic Second Day Air - $147.19 UPS Domestic Next Day Air Saver - $208.57 UPS Domestic Next Day Air Early AM - $249.86 UPS Domestic Next Day Air - $216.56
My issue is with the 4th option - Fedex Priority Overnight. It's showing wrong value and that too lesser than the Fedex Standard Overnight option. The actual cost for Fedex priority Overnight should have been around $200.
I have used the shipping calculator available in the Fedex website for this. Ref : https://www.fedex.com/ratefinder/standalone?method=goToPackageInfoPage
The shipping calculator was showing the cost as $233 for Fedex priority overnight, which should be the correct cost.
This clearly shows that there is something wrong with the Fedex Extension. It was wrongly displaying the value as $81, which is much lower than the actual value.
From : US zip -code : 02339
To : US zip-code : 89423
No. of packages - 1 Weight : 28lbs
Package type : Your packaging
Length => 16 Width => 8 Height => 8 Units => IN
Can anybody help me in this.