Wondering if anyone can help me out with this issue I've got. Apologies if my terminology is wrong with any of this - It's landed in my lap and I'm trying to get the issues solved without any prior EE or cartthrob knowledge.
We're using CartThrob with SagePay payment gateway on our website.
When a customer goes onto our site and makes a purchase, all the information seems to be displayed correctly in the cart (both on cartthrob and sagepay), However once the purchase is completed and the order details are downloaded to Sage 50 Accounts 2014, all of the item details are missing and instead we get just one line item "Purchase from Website".
I spoke to the chaps at SagePay who have told me that we need to add a product code to our line items which will pair up with our product codes in Sage Accounts and then the data will pass through correctly.
I found the following info in some of the SagePay documentation...
In order for the download of transactions within Sage 50 to update a product record the first entry in a basket line needs to be the product code of the item within square brackets.
So seemingly I need to simply add the product code in square brackets to each of the 'items' being purchased, only problem is that I have no idea how to go about doing this.
I've had a good root around ExpressionEngine, specifically in the cartthrob settings. I can see our products there, but cant see where I would add the product code info.
Can anyone explain how I would go about doing this, or even just point me in the right direction?
Thanks in advance!