Can't seem to pull a custom email variable from Cartthrob orders into the Postmaster. I can see postmaster is sending the message on authorisation but the variable is not showing the email address from the order field and shows the variable {order_custom_email}. What am I doing wrong? Can not I not use this custom variable in the order channel?

1 Answer 1


Okay, got it to work.. changing the field to the supported variable shipping_region in the order channel fields and then updating the Postmaster Hook "To" field from {order_custom_email} to {hooks:shipping_region} sends the mail perfectly.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.