I am facing an issue in my site. The order status is getting changed automatically for several orders.
The issue has been noted mostly for 'canceled' orders.
Actual Order flow:
New >> Processing >> Canceled
The process should have end there.
But the orders are getting updated automatically.
New Order flow:
New >> Processing >> Canceled >> Processing
For some orders, we tried changing the status back to Canceled. But still the order gets updated back to 'Processing' status after some days.
New >> Processing >> Canceled >> Processing >> Canceled >> Processing
Is there any feature or setting in the Expresso store to check for the orders and turn the status to 'Processing'.
Can somebody please help me.