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I am facing an issue in my site. The order status is getting changed automatically for several orders.

The issue has been noted mostly for 'canceled' orders.

Actual Order flow:

New >> Processing >> Canceled

The process should have end there.

But the orders are getting updated automatically.

New Order flow:

New >> Processing >> Canceled >> Processing

For some orders, we tried changing the status back to Canceled. But still the order gets updated back to 'Processing' status after some days.

New >> Processing >> Canceled >> Processing >> Canceled >> Processing

Is there any feature or setting in the Expresso store to check for the orders and turn the status to 'Processing'.

Can somebody please help me.

  • Processing and Canceled are not part of the default order statuses that come with Store. Are you sure you don't have any custom add-ons that are modifying the status of the orders? What versions of EE and Store are you using? – Jeremy Gimbel Jun 12 '14 at 22:10
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    There's definitely nothing in Store doing this. You either have a custom extension making the change, or a rogue admin changing orders back to 'processing' :) – Adrian Macneil Jun 13 '14 at 6:32
  • Assuming it's a custom extension, you probably want to contact the developer who created it to help you determine the issue, unless you're familiar with add-on development. – Jeremy Gimbel Jun 13 '14 at 20:21

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