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I am trying to map the member fields of EE2 to the zoo visitor fields to display the user's previously registered shipping and billing details and I am using the value '{visitor:global:shipping_phone}' to retrieve the values, but the value of the phone field is showing the actual text '{visitor:global:shipping_phone}'. I am wrapping my form fields with the '{exp:zoo_visitor:details}' tag.

I have also mapped the two fields in the backend.

What else am I missing?

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shipping_phone is not a ZV global variable. If the tag doesn't exist then it will always just output as a string. If this is on the member account page then you just need to use the member details tag pair with their respective fields as shown in their docs.

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