I have tried using all three methods in the Email Configuration method and when I test these methods via the Tools >> Communicate all three of them work. However when an order is submitted on the website we do not get an Admin Order Notification nor does the customer receive anything. What am I missing here?

Here is the email template

This is the order status, if this is the one you were asking for

  • What version of EE are you using, what add-on are orders being made through? Aug 27, 2014 at 17:10
  • I am using version v2.7.2 and the orders are being made through "Store".
    – rtagster
    Aug 27, 2014 at 22:54
  • Can you add screenshots of your store order status page and store email template page? Aug 27, 2014 at 23:24
  • I just added the images to the original post. Thanks for your help on this.
    – rtagster
    Aug 28, 2014 at 3:18

1 Answer 1


I was able to find the answer to my problem. I found that my server email was the issue. So I set up an account with Sendgrid and it immediately fixed my problem.

I found others complaining of the same issue with the same versions I have and said that the site server sometimes has issues and those emails get blocked immediately and don't even go to spam, which was probably my case. So they recommended using the Sendgrid services which is free up to 200 emails a day.

Thanks Justin for trying to help.

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