My client sells products from the UK to EU member countries and worldwide. The site is built on Expresso Store 2.5.
Product prices have been entered inclusive of tax and a tax rate of 20% UK VAT has been created applicable to EU member countries. I've also checked the box included in price for this tax rate.
If a customer from outside the EU comes to purchase from the site, the 20% VAT should not be charged. I had assumed 20% should be deducted from the the value of the basket but this doesn't appear to be the case.
Customers outside the EU are being charged the same price, just the VAT breakdown is not shown. They should really pay the price - less the tax, but I cannot work out how to set this up. I've tried setting up a 'Tax Exempt' tax rate but this didn't work.
I tried alternatively entering prices exclusive of tax but it became problematic displaying prices inclusive of tax (to EU customers) on the product pages. This also produced the tax rounding issues associated with Store v1.
I've studied other e-commerce sites and they manage to charge the lower price and get around tax-rounding issues. Has anyone experienced similar difficulties setting up Store?