I'm using Helpdesk add-on (EE 2.10.1 HD 1.2.5). I have a problem with attachments. If someone emails me attachment it works fine - it is visible in the Helpdesk panel, and in the server folder. Path and the url are set properly and destination is writable. However If I will reply, post note with the attachment it will not be write to server. I get no error but the attachment is not written. Same story with the creating ticket. I'm able to select the attachment but after saving the ticket the file is gone.
I did the clean install of the EE and the HD but the issue persist.
I'm on Mac, tested with few different browsers.