Freeform: not recieving any submissions

Question

Any chance somebody knows why this freeform form isn't working? With not working I mean not recieving any submissions. i cannot seem to figure it out because on one site it works and on a new site it doesn't.

The only difference is the version number of ee and freeform. On the old site its ee (2.7.3) / freeform (4.1.3) while on the new site it's ee (2.10.1) / freeform (4.2.3)

{exp:freeform:form
                        form:id="contact"
                        notify="[email protected]"
                        form_id="1"
                        required="first_name|email|user_message"
                    }
                        <input type="hidden" name="subject" value="Contact from Nunc website.">
                        <div>
                            <label for="firts_name">Name*</label>
                            <input minlength="2" type="text" name="first_name" id="first_name" value="" />
                        </div>
                        <div>
                            <label for="email">e-mail*</label>
                            <input type="text" name="email" id="email" value=""  />
                        </div>
                        <div>
                            <label for="user_message">Note*</label>
                            <textarea name="user_message" id="user_message" ></textarea>
                        </div>
                        <div>
                            <div class="sendButton"><input type="submit" value="Send" /></div>
                        </div>

{/exp:freeform:form}

Rendered HTML ;)

<div id="form" class="section bg-grey">
        <div class="inner">
            <h2 class="heading size-2 weight-700 all-caps centered-text"><i class="icon icon-icon-circle ico-element"></i>enrol<i class="icon icon-icon-circle ico-element"></i></h2>
            <div class="box-form clearfix">
                <form action="http://dev.projectu-turn.com/?ACT=29" accept-charset="utf-8" method="post"><div style="display:none">
    <input type="hidden" name="params_id" value="218" />
    <input type="hidden" name="csrf_token" value="3a54070ec93939a2610d11a31e867ce6c289e539" />
    </div>
                            <input type="hidden" name="subject" value="Contact from Nunc website.">
                            <div>
                                <label for="first_name">Name*</label>
                                <input minlength="2" type="text" name="first_name" id="first_name" value="" />
                            </div>
                            <div>
                                <label for="email">e-mail*</label>
                                <input type="text" name="email" id="email" value=""  />
                            </div>
                            <div>
                                <label for="user_message">Note*</label>
                                <textarea name="user_message" id="user_message" ></textarea>
                            </div>
                            <div>
                                <div class="sendButton"><input type="submit" value="Send" /></div>
                            </div>
                        </form>
            </div>
        </div>
    </div>

Answer 1

Well at least your HTML seems to be rendering properly.

Your issue could be a couple of things. Getting the simplest thing out of the way first...

Does the name attributes of your form elements match any of the field names of your new form? After working with EE and Freeform for two years now, even I sometimes forget to update these.

Apart from that, the only other thing I can think of that may be causing the issue is the ACTION id that the form is posting to.

Looking at your form, it uses an ACTION id of 29.

<form action="http://dev.projectu-turn.com/?ACT=29" accept-charset="utf-8" method="post">

Take a look in your EE database at the ACTION IDs listed in the exp_actions table. Reading along the table entry, the ID should correspond to the save_form method present in the Freeform Module.

If this entry is non-existent in the table, it means that the installation or update of Freeform has failed. Fix the installation issues and everything should be working again as usual.