In the order confirmation email template i have set Word Wrapping to "on" and Email Formatting to "Plain Text".

however inside this template with:

{exp:channel:entries entry_id="{entry_id}" show_future_entries="yes"}

i get:


but it should be:


1 Answer 1


As you're inside a matrix field it is simply spitting them out in one line so it is working as expected. The word-wrap function is not being triggered because it's one long word.

To have your items output to a new line, simply add \r\n immediately after the '.'

  • unfortunately this outputs rn and not a new line. May 3, 2016 at 20:06
  • In that case place a carriage return in your code after the . May 4, 2016 at 1:26

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