We have a client website which we inherited from another agency. It came with EE 2.10.1. We are normally a Craft agency, so we aren't unfamiliar with the way EE works.

Last night, I got a message that our client site was down. When I looked at it, the site started returning "File Not Found". This website was working earlier this week. I can get into the CP just fine. The log shows that the last login from our client to add content was on the 3rd. All of our other websites are working fine.

Can anyone tell me how I can diagnose this issue so I can fix it? I'm not getting any errors or anything.

1 Answer 1


Check and make sure your /index.php is in place and configured correctly.

  • index.php is in place and seems to be configured.
    – Dustin C
    Commented Jan 11, 2017 at 17:03
  • try yoursite.com/index.php
    – Jim Wyse
    Commented Jan 11, 2017 at 17:19
  • That pulls it up. I replaced the .htaccess file, and the main page comes up, but the side pages do not. When I went into the config page in the CP, I tried to delete 'index.php' as the index page, as per instructions in documentation. It says that it saved the new configuration, but index.php is right back where it was. I can't make any changes to the General Configuration. :/
    – Dustin C
    Commented Jan 11, 2017 at 17:28
  • Possibly an .htaccess issue, but it sounds like your site_url config is hard set. Edit this file: /system/expressionengine/config/config.php and look for that variable set their.
    – jrothafer
    Commented Jan 11, 2017 at 17:34
  • Figured out the save thing -- when we transfered the site, we had it configed to an IP address while we waited for the domain to transfer, and for some reason it was still holding. Logged into the CP through the IP address and was able to change it to the domain. (Don't know how that was overlooked.) -- Main page opens. Side pages still do not. :/ Looking at the old htaccess to see if I'm overlooking something.
    – Dustin C
    Commented Jan 11, 2017 at 17:43

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