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This is an urgent issue, because it concerns a MSM site with three live sites. I try to update to the latest 2.xx version but the installer freezes in the process, to be exactly from 2.11.8 to 2.11.9 .

What do I do now? Who can possibly help me out here?

thanks a lot!

  • Can you post a clipping of the error message you receive when the update freezes? – JCOGS Design Jun 14 '18 at 10:04
  • No error message at all, just a blank screen. Just looked in the database, the last entres in update_log are: 'Preparing to update from 2.11.8 to 2.11.9. Awaitin...' and 'Updating to 2.11.9' I think I changed all addons to the latest, what can I do more? – Hansl Jun 14 '18 at 10:16
  • in my config file the app version is '$config['app_version'] = '2.11.8';' – Hansl Jun 14 '18 at 10:17
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    If you are getting a 'white screen of death' then most likely it is an add-on that is causing problems. One solution is to un-install all the add-ons, do the upgrade and then add them back. But make sure you have a good back up of the EE2.11.8 version of the site (or even better do the upgrade on a duplicate of the site on a development server). – JCOGS Design Jun 14 '18 at 10:27
  • By uninstalling addons you mean remove from the server I guess? And then put them back one by one again? – Hansl Jun 14 '18 at 10:40
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If you are getting a 'white screen of death' then most likely it is an add-on that is causing problems.

One solution is to un-install all the add-ons, do the upgrade and then add them back. (simply move all the third-party add-ons from the directory they are in to a different one, do the upgrade, and move them back one at a time until you work out which one is causing the problem).

But make sure you have a good back up of the EE2.11.8 version of the site (or even better do the upgrade on a duplicate of the site on a development server).

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