Freeform Pro and Whitelisting with Office 365

Question

We have a client in which we've set up Freeform Pro and have several forms. We've got the forms working properly, but all emails are getting directed to their Spam folder.

The client is using Outlook, as part of the Office 365 package, and have whitelisted the email address that is sending the emails.

Is there any way to change the email address that Freeform is using to send these emails, or be able to mark the emails generated by Freeform not spam?

EE Version: 2.5.3 Freeform: 4.0.7

Thanks in advance!

Answer 1

It's possible the addon is using the email address set on the Email Configuration page in the CP as the from address. If it matches the from address you are seeing, change it and retest.

Whitelisting the email address is what should stop Outlook from marking as spam. If the emails continue to be marked as spam, I'd say it's not being whitelisted correctly.

Answer 2

You have full control over the "from" address in Freeform's notification settings.

What you might want to do is set a "reply-to" address as well. Set the "From" address to a known, whitelisted address that your mail server will accept, and then use the submitter's email as the "reply-to" address. This lets the received directly reply to the form sender, while allowing the message to be properly received by your server.