I have a membergroup "Admins" and 3 other member groups. I want to give the admins the ability to email a member via the CP.

I'm using ZooVistor here (zoovistior fieldtype)

But I keep getting the following message when I click 'Email member'

An Error Was Encountered You are not authorized to access this page

I enabled the following settings already:

  • Can access TOOLS: Communication
  • Can send email via the ControlPanel
  • Can send email to Member Groups
  • Can send email to Mailing List
  • Can view/send cached email
  • Can administrate members accounts

I'm using EE v2.5.3 - Build Date: 20120911


  • Please post a screenshot of the 'Email member' link you mention in your question. I'm trying to understand where in the CP this link lives.
    – Anna_MediaGirl
    Mar 22, 2013 at 4:46

1 Answer 1


Try adding "Can access TOOLS section" to the permissions for the member group.

  • 1
    yes indeed, simple, but too simple to miss it? :-)
    – Vic
    Mar 22, 2013 at 16:44
  • This is an issue with the EE permissions that isn't documented at all... maybe it's a bug?
    – Anna_MediaGirl
    Mar 22, 2013 at 17:55
  • It's rather a hierarchical issue I think, if I enable "can access Tools: Communication", it's rather logic I also want to enable "Can access Tools Section"
    – Vic
    Mar 23, 2013 at 13:40
  • I couldn't agree more. If you feel up to it, you might consider reporting as a bug so they can make the adjustments in core code. This top level permission should be a given when selecting secondary levels.
    – Anna_MediaGirl
    Mar 23, 2013 at 16:48

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