I'm testing the reset password form for FreeMember and emails are not arriving. Here's the code (same as here).

{exp:freemember:forgot_password return="/account/forgot_sent" }

                <label for="email">Email</label><br />
                {field:email}<br />

                <input type="submit" value="Submit" />


No errors appear. No emails arrive. I've tested EE's native emailer and the emails arrive, so that's not the issue. Any thoughts?

  • are you running the latest version of FreeMember?
    – mjr
    Mar 21, 2013 at 18:41
  • @mjr Yep. Latest EE and Freemember. Other Freemember tags work just fine. Mar 21, 2013 at 18:56
  • Did you try running this through a service such as SendGrid as Adrian suggested to see if you can trace down the missing emails? Any luck?
    – Ian Young
    May 21, 2013 at 10:37
  • I haven't yet. I'm waiting on the client to make some moves. I'll come back to this. Thanks. May 24, 2013 at 11:16

1 Answer 1


It's almost certainly being caught in some form of spam filter.

As a starting point, I suggest you sign up for a service such as SendGrid (free for up to 200 emails/day) rather than sending email directly from your server. This will help diagnose the issue as you can log into their web console and check the emails are actually being sent.

  • I don't even remember which client this is for. :) Oct 21, 2013 at 17:24

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