First, forgive me as I'm not a professional programmer. I have access to our CMS as our company's web content manager, however our marketing agency handles heavy duty programming and design.

We recently updated our ExpressionEngine to version 2.5.5. Since then, I'm not able to utilize one of the tools that I could prior to that in the editor. When publishing a new page, there is an option for me to add External Links to appear in a navigation menu. There are two fields to add the headline text and the corresponding link. Below those fields is a '+' sign to add another headline/link. However, when I click this '+' sign, nothing happens. This should add more rows to this nav menu.

I'm hoping this is a simple fix. We just transitioned to a new agency so typically I'd ask them for help, but they're still familiarizing themselves with the system and right now I'm just trying to get a head start on this particular issue.

Any help you can give me is greatly appreciated. I apologize in advance if this request isn't appropriate for this forum!

EDIT: here is a screenshot: https://i.stack.imgur.com/zsVgP.png

  • Can you provide a screenshot of the page and the bit with the + icon. It will help identify what is being used to generate the navigation.
    – Ian Young
    Apr 5, 2013 at 16:26
  • Also - what version did you upgrade from? Apr 5, 2013 at 18:46
  • A great way to troubleshoot the problem would be to check the console on the pages that you have problems. It sounds like the previous dev added this information in Matrix and something is messed up since the upgrade. Apr 5, 2013 at 22:41
  • Honestly, this should be a very easy thing for your agency to troubleshoot. I'd get them looped in to get this fixed.
    – Anna_MediaGirl
    Apr 6, 2013 at 2:42
  • Thank you for all of the suggestions! I'll work on these suggestions with our agency.
    – WebNovice
    Apr 8, 2013 at 19:35

1 Answer 1


Adding rows of content in a loop sounds a lot like Matrix.

  1. Go to AddOns and choose Fieldtypes. See if you see a listing for Matrix. If so, click on it's name.
  2. Check the license number is there and click Submit.

I know when I upgrade the site, and Matrix, sometimes I need to click Submit or else it doesn't initialise. Catches me out every few years.. If you're lucky, it's something small like this otherwise a discussion with your agency is in order.

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